Property Management System (PMS) and Multi Agent System (MAS)
The use of technology now a day has been so useful in many ways especially when it comes to business or in ones establishment for the efficiency that produces all types of report by the use of computer applications.
It is indeed needed that an institution/company will provide modern ways or new trends that integrates into everyday operation to assist in providing hospitality to the guest in hospitality Industry
PMS ( Property Management system ) through:
- Property Management
- Corporate management
- Strategic Planning and analysis
- Reservation Portal
COMMON SOFTWARE OPTIONS in a PMS
Marketing and Sales
- Client file
- Direct Mail
- Guest History
- Travel Agent
- Meeting room Information
Night Audit
- Room and tax posting
- Various operational report
Accounting
- Accounts payable
- Accounts payable
- General ledger
- Payroll
- Profit-and-loss statement
- Balance sheet
Human Resources Management
- Personal files
- Time and attendance
Electronic Mail
Security
Reservations
- Room availability
- Yield Management
Front Desk
- Check-in
- Room Status
- Posting to guest accounts
- Guest credit audit
- Advance deposits
- Cashier
Call Accounting
- Guest Information
- Phone call posting
Housekeeping
- Room status
Maintenance
- Work orders
Food and Beverage
- Point of sale
- Menu profitability
- Inventory
- Recipes
The function of PMS in corporate management creates good avenue for communication. PMS is not confined to the front office; it interfaces with housekeeping, Food and Beverages, Marketing and Sales, Gift Shop, Controller, Engineering, Safety and Security, and other Departments, all of which are service departments of a hotel, of course in hospitality industry. It can also be apply in other industry. This will help them to make their job easy and work faster. And so PMS can review all the information needed that somehow motivates the corporate management to work faster and improves the flow of the operation in the part of the company and the corporate management.
The function of PMS in Call Center Management, by the use of Toll free number of the establishment, it can easily be detected the website of the entity through the use of technology of Property Management system, and it easy for the customer to inquire and converse in all the information that a customer would like to appeal because of its accessibility in call center management.
PMS also provides setting in Developing strategic planning and analysis. After gathering all the data and information needed within the company and external use through PMS, Establishment will be able to distinguish what are their weaknesses and strengths and how they will adjust and make action out of those situation, probably, through PMS the company can identify the causes of the peaks and valleys of the company and there, they will take action, make strategy and analysis to improve the operation and to be competitive in the area of business. Reviewing these forms formulates strategy for the betterment of the company.
A reservation system must ensure efficient means of accessing, processing, and confirming. The PMS is directly functioned in the reservation system. In reservation portal through PMS the front office in Hospitality Industry can receive individual guest or group data, check a guest’s request against a data bank available rooms, and store this information.
In Property Management System Module for reservation are provided such as:
· Guest Data
· Room Inventory
· Deposits
· Special Request
· Blocking
· Arrivals
· Departures
· VIP
· Projected Occupancy
· Travel Agents
· Guest Messages
· Reports
The Multi-Agent System (MAS) is also an application of software that produces effectively in the work flow operation of ones entity.
Multi-Agent System Through:
- Property Management
- Corporate management
- Strategic Planning and analysis
- Reservation Portal
The function of MAS in property management creates systems that will likely employ. Some form of work flow management system that exactly enact business
processes described in a process description language. Also it will help the entity to formulate actions regarding items or any property existing problem through the use of technology in Multi-Agent System.
The function of MAS in Corporate Management provides employees a system to adapt to unforeseen circumstances that an MAS could identify, it helps the corporate to adapt services that envision a future where these Web services become the next generation of enterprise components. MAS also provide interactions between people and software are being replaced by task-focused interactions that are dynamic and flexible.
The function of MAS in Call Center Management. It is the same with the Property Management System that also provides web services and toll free number for the easy access on the part of the customer. Call Center
The function of MAS in Strategic Planning and Analysis of the entity defines totality, efficiency, effectiveness. It produces information and action regarding Unforeseen circumstances and forecasting instances, by knowing the problem regarding the services, employees actions, and customers feedback then an entity can identify possible strategies to improve those problem that can be used to represent business concepts or services. These are essential to the concept of enterprise components in web services that have become the enterprise components for the next generation of enterprise-level software and are viewed as the new building blocks for enterprise software systems. this strategy by the use of MAS this will surely put the company on top.
The function of MAS in Reservation Portal also provides accessible access in reservation system. Through web services using the MAS customer can have a wide range access of reservation or any forms of queries within the hotel or any forms in hospitality industry. All probable aspect in reservation system has been provided by the MAS that makes you effortless.
Reference: GOOGLE.COM
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